<html><head><style type="text/css"></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:14pt;color:#00407f;"><div>Dear Everyone,<br><br>There are some of you who have already requested to join the upcoming live web discussion regarding a topic that we all have needed help with from time to time.  This is another invitation to the rest of you if you are interested in participating in an online discussion sponsored by the TheoryGen email list and Heritage Genealogical College.  <br><br>How do you explain to a client that you have found bad news, e. g. nothing for what they wanted researched; unexpected findings that take the research another direction; information about their ancestors that no one would want to find; etc.  These are the types of things that will be discussed along with:  1) ways to prevent problems with clients prior to starting research; 2) ways to break the news; 3) ways to show the client that you are doing what is needed to solve his problem; 4)  what to do when the client demands money back or refuses to pay because you didn't find exactly what he wanted.<br><br>The live web discussion will be held:  Saturday, October 30, 2010 in the afternoon.  2:00 PM PST; 3:00 PM MST; 4:00 PM CST; and 5:00 PM EST.  It will only last for one hour.  That way if you are "trick or treating" on Saturday night instead of Sunday, you should have plenty of time.  <br><br>If you can make it, let me know.<br><br>Sincerely,<br><br>Jeanette Daniels<br>Heritage Genealogical College<br>jeanettedaniels8667@yahoo.com<br>or<br>heritagegenealogycollege@yahoo.com <br></div> </div><br> </body></html>