<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;">On another list, a woman has been complaining that her local LDS frequently orders the wrong film, then she has to pay again to receive the correct one. When questioned by a list member about the ordering process, it turned out that she receives no receipt or written confirmation about what film she ordered or the film #, just the amount she paid.  A  volunteer does the look-up and orders the film for what the patron wants, but it is often wrong.   List members have been suggesting that she look up the film # herself before she goes, ask for a receipt that shows film # ordered, and if the volunteer cannot do that - then speak with a higher authority within the local church or stake.   Are there any other suggestions that anyone has?   Thank you,    Rebecca Rebecca Rector, MLS RbInfo Research Troy, NY www.rbinforesearch.com </td></tr></table>