[APG Public List] LDS film problems

Rebecca Rector rbinfo2 at yahoo.com
Mon Sep 7 20:32:46 MDT 2009

On another list, a woman has been complaining that her local LDS frequently orders the wrong film, then she has to pay again to receive the correct one. When questioned by a list member about the ordering process, it turned out that she receives no receipt or written confirmation about what film she ordered or the film #, just the amount she paid.  A  volunteer does the look-up and orders the film for what the patron wants, but it is often wrong.
  List members have been suggesting that she look up the film # herself before she goes, ask for a receipt that shows film # ordered, and if the volunteer cannot do that - then speak with a higher authority within the local church or stake.
  Are there any other suggestions that anyone has?
  Thank you,

Rebecca Rector, MLS

RbInfo Research

Troy, NY


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